CertAchiever

ITIL® Foundation Training V4

contact us: +918882136965

Instructor-led live online classes

Weekday Classes | Weekend Classes |

ITIL® Foundation Training V4

$499

ITIL® Foundation Training V4

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Training Features

Instructor-led Sessions

Both Weekdays and Weekend batches are available.

Real-Life Case Studies

During the sessions you will be working on the case studies provided by the trainer.

Lifetime Access

You will get the life time access of training material including videos & study guides..

Assignments

Each class will be followed by practical assignments to practice the concepts covered in class

24 x 7 Expert Support

We have a lifetime 24x7 online support team to resolve all your technical queries,through a ticket based tracking system..

Certification

Towards the end of the course, you will be awarded with Training competition certification based on you performance.

Course Curriculum

Learning Objectives

In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Topics Covered

Why ITIL® is the Best Practice, Processes, Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders.

Learning Objectives

In this module, 'the end in mind' is visualized and provides direction to subsequent lifecycle stages to carry out the guidelines and procedures in delivering the IT services. On completion of this module, you have to take an exercise that would reinforce learning.

Topics Covered

Governance, Risks, Budget, strategic Assets, Utility & Warranty, Characteristics of value, are some of the key concepts that is discussed apart from the purpose, objectives, scope of the following processes viz., Service Portfolio Management; Financial Management; Business Relationship Management.

Learning Objectives

In this module, you will get into meticulous details and plans to deliver the service as required by the strategy. A significant document called the Service Design Package (SDP) is prepared in this phase which is then passed onto Service Transition for execution. On completion of this module, you have to take an exercise that would reinforce learning.

Topics Covered

Four Ps of Service Design, Service Design Package, Five Aspects of Service Design are covered in this phase. Planning for Availability, Capacity, Continuity, Security, managing suppliers and agreements, design to measure IT services are covered in the relevant processes.

Learning Objectives

In this module, you be guided on managing changes in a controlled manner; build, test & deploy the change into production, control IT assets & effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.Topics -

Topics Covered

Different types of changes, CAB meetings, Remediation planning, Configuration Management System, CMDB, DML will be covered through Change Management, Service Asset Configuration Management, Release & Deployment, Service Knowledge Management Processes.

Learning Objectives

In this module, you will be guided on the day to day management of IT Service Operations. This is where the value is seen by the customers and several processes and function activities are measured with the parameters defined in the Service Level Management. This is also a phase where in improvements keep happening to ensure that the services delivered are effective and efficient. This phase is where Strategy, Design & Transition stages are tested. Stability and day-to-day operations are managed the way business wants. On completion of this module, you have to take an exercise that would reinforce learning.

Topics Covered

Supplier management, monitoring & measuring operational activities, different types of Events, meaning of Incidents, how are Problem different from Incidents, incident model, problem model, different types of Events and its meaning, Request Fulfilment model, different types of Service Desk, roles of Technical & Application Management.

Learning Objectives

In this module, you will focus on making changes to suit the changing business needs, continually monitor and measure services against the Service Level Management. Proactively look for bringing improvements to the service delivered cost effectively and efficiently. On completion of this module, you have to take an exercise that would reinforce learning.

Topics Covered

Vision to Measurement, Critical Success Factors, Key Performance Indicators, Deming's Plan, Do, Check & Act, CSI model & Seven Step Improvement Process.

Learning Objectives

- In this module, there will be 2 sets of AXELOS mock exam based on final certification model.

Topics Covered

FAQ's

You will never miss a lecture at CertAchiever! You can choose either of the two options:

View the recorded session of the class available in your LMS.

·You can attend the missed session, in any other live batch."

We have limited number of participants in a live session to maintain the Quality Standards. So, unfortunately participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in the class.

You can give us a CALL at +918882136965 (IN) OR email at admin@certachiever.com

Certification

Once your training will complete, you will be awarded with training completion certification from the Trainer.